A BEACH BALL ON THE CUSTOMER SERVICE ROLLER COASTER

If you’ve never had the opportunity to spend hour after frustrating hour with poor customer service then you are one of the lucky ones. When you feel like a beach ball on the customer service roller coaster, then it’s time to rethink what customer service was, is, and should be. Serving customers is the crux of the issue.

Customer service was around before the invention of the telephone, but the telephone made it easier to contact companies when a customer had problems with the purchased product or service. I remember my mom calling many companies with complaints. Like the time I broke my tooth on a piece of plastic that was inside a box of stuffing mix. She called the company to complain about what happened. The company apologized profusely and not only gave my mom a case of their stuffing mix but they also paid for my dental bill. They also do a thorough investigation and found that part of their machine had broken off, it was the plastic part I broke my tooth on.

A Beach Ball on the Customer Service Roller Coaster

Today we have customer service centers all across the world. People working from scripts and if the customer’s problem is not one that is listed on their script then the customer’s are either hung up on or told that no one could help them. This happened to me recently in dealing with a telecommunication company. I was hung up on twice. I was talked down to. I was told that I didn’t live where I lived. When I asked to speak with the rep’s supervisor I was put on hold for 15 minutes and then they dropped my call. That’s not what customer service is about.

Customer service should be serving the customer in the best way possible the first time. Customers who are having a problem with the company’s service or product  don’t need to be tossed around like a beach ball from department to department only to be told, “Oh, I’m sorry we can’t help you!” “You need to speak to a different department!” “You don’t have an account with us!”

After having repeated issues with the telecommunication company I’ve been dealing with, a friend told me that to get better service from the company I would have to place my complaint on their public Facebook page. After doing so,  I could not believe how quickly my concerns were met with answers. I also could not understand why this company could not perform the task of great customer service before having to resort to this type of public complaint.

How does this tie into my wellness? The frustrations of dealing with poor customer service raised my blood pressure, gave me a headache, gave me nausea, and so much anxiety that I thought I was going to break something. It’s extremely difficult to remain calm when you spend 90 minutes on a call and you are transferred to 10 different departments when the last person you talk to gives you another number you must call first thing Monday morning because that department is closed. Over the weekend I put the matter out of my mind. Come Monday morning, I make the call at 8:00 am, only to become that beach ball again and get transferred around and around. With all that bouncing, I again felt my blood pressure rising and my anxiousness start to get the better of me.

Throughout my ordeal as the beach ball on the customer service roller coaster, I began wondering how many people have heart attacks caused by poor customer service. How many people become extremely anxious and have breakdowns because of poor customer service?

Poor customer service hurts more than just a company’s reputation it hurts our health.

http://www.resourcenation.com/blog/how-it-all-began-a-brief-customer-service-history-lesson/35082/

http://www.huffingtonpost.com/2012/08/07/ways-to-retaliate-against-bad-customer-service_n_1752383.html

A GOOD CRY

For the last two weeks I’ve had to deal with a whole lot of fibromyalgia pain. Before you all go running around telling me that I need more magnesium or Vitamin D, or B vitamins; know this I’ve been taking all of them regularly and even upped my ASEA during this time of a massive flare-up. This morning as I was praying it dawned on me that I haven’t cried in a long time.  For me, a good cry alleviates more than just cleaning out my tear ducts; it also unloads my heart,  my spirit, and helps me let go of that which I can do nothing about.

A Good Cry

Interesting when my good cry was over guess what else went away too? Yep, my fibro pain became non-existent once again. So I decided to do some digging into how crying is good us. Dr. William H. Frey II says crying is a natural way to unlock emotional stress. This I found interesting since many of my fibro flare-ups are caused by emotional stress that I hold onto for dear life.  Crying also lowers blood pressure, which is probably why I’m so much more relaxed right now. Here’s a big one for me, before I had my good cry, my eyes itched constantly even though I was spraying them with the ASEA every chance I could. Through our tears toxins are removed from our body. And this one that I think I’ll need to do more research on. A good cry reduces our body’s manganese level. This is interesting since the concentration of this mineral is 30 times greater in our tears than in our blood. Oh and did I mention this mineral affects our mood, too. Okay, here’s the biggest piece of information I needed to know and thought you would also like to know. Crying releases our body’s own natural pain killers.

Did you hear that? No wonder  I feel so much better, I just unlocked the door to my own body’s natural painkillers.

You are probably wondering what would I need to cry about? Well, let me tell you life is difficult, and sometimes you need a good cry to get over the next hurdle in life. We all have setbacks, hurdles to climb over, and disappointments. So the next time my fibro acts up I’m going to remember that a good cry may be just what I need to cleanse my body and spirit and activate my natural pain killers.

Thinking I should schedule a good cry once a month on my calendar for my health’s sake.

 

DETOX DAY 7: Sleep

What is the most important aspect of going through a detox or cleanse? You might think it’s eliminating the toxins, or replenishing your body with good, nutritious food and clean, distilled water. While those two things are equally important I feel the most important aspect of cleansing the body is sleep. When we sleep our cells get a chance to rejuvenate and we are better able to handle the stresses of life. That is another aspect of cleansing that I will discuss tomorrow: Stress. But for right now sleep and rest is the best way to get through a detox with my mind intact.

Our bodies need sleep just as much as they need water. But the right amount of sleep is different for each person based on their nutritional needs. For me the right amount is a good 7 hours. 7 hours helps my body remain in the holding pattern of homeostasis or balance, and while I’m detoxing these 7 hours are more important than ever before. One reason is that my body is dumping many toxins out and while I’m eliminating the toxins my body needs every chance it can to get back to a holding pattern where it can regroup and be stronger than it was yesterday.

Interesting facts about our health when we sleep.

Interesting facts about our health when we sleep.

Here’s what sleep can do for you even when you’re not detoxing.

  1. It keeps your heart healthy by lowering your blood pressure.
  2. It may prevent cancer. (detect, repair & replace, this is how our cells prevent disease)
  3. It reduces stress. (Yes I know that sometimes it’s the stress that prevents you from sleeping).
  4. Sleep reduces inflammation, but only if you sleep in the prone position. (sleeping in a chair does the exact opposite.)
  5. Sleep makes you more alert. (You’ll do better on tests if you have a good night’s rest instead of cramming all night.)
  6. Sleep makes your memory better. (You’ll remember the facts for that test and you’ll also remember where you put your car keys at.)
  7. Sleep also helps with weight loss  (Because when you sleep you don’t crave carbs as much.)
  8. Sleep is also associated with reduced risk of depression.
  9. Every cell in your body repairs when you sleep.
  10. Sleep helps you look youthful longer.

References

http://articles.mercola.com/sites/articles/archive/2003/10/22/cancer-sleep.aspx

http://www.mayoclinic.com/health/sleep-deprivation/AN01344

http://www.webmd.com/sleep-disorders/guide/tips-reduce-stress

http://www.greatschools.org/parenting/health-nutrition/620-sleep-the-secret-weapon-for-school-success.gs

http://healthysleep.med.harvard.edu/healthy/matters/benefits-of-sleep/learning-memory

http://www.webmd.com/diet/features/lose-weight-while-sleeping

http://www.ninds.nih.gov/disorders/brain_basics/understanding_sleep.htm

http://www.oasisadvancedwellness.com/learning/sleep-skin-care.html